These Terms and Conditions contain important information about participating in a Experience House Co Program (as defined below), and/or using the website, applications, or any other services (collectively the “Services”), offered by Experience House Co, (collectively with its subsidiaries, affiliates, managers, members, successors, employees, agents, representatives, and assigns referred to herein as “Experience House Co”), including future changes to these Terms and Conditions, limitations of liability, a class action waiver, and resolution of disputes by arbitration instead of in court.
For you to have the BEST possible experience, it’s important that you (“you”, “your,” or “participant”) understand your rights and obligations vis à vis Experience House Co. More importantly, by joining us and using our Services you are agreeing to these Terms and Conditions as a legally binding contract, so read this carefully and let us know if you have any questions!
We have included notes in boxes (like this one) throughout the Terms and Conditions where we thought some additional explanation might be helpful. Think of them as marginalia intended to make the legalese easier to understand.
1.1 Acceptance. By accepting your invitation to participate in Experience House Co you are: (a) certifying that you are an adult with full authority to enter into this contract; (b) certifying that you have read and understand and accept these Terms and Conditions; and, (c) agreeing that these Terms and Conditions constitute a binding contract governing your rights as a participant and the relationship between you and Experience House Co.
1.2 Disclaimer. Experience House Co makes no verbal or written representation, warranty or agreements with respect to any Experience House Co Program or participation or the Services, and Experience House Co’s responsibilities and liabilities are expressly limited as provided in these Terms and Conditions.
1.3 Changes. We are constantly trying to improve Experience House Co, so these Terms and Conditions may need to change. We reserve the right to change the Terms and Conditions at any time, but if we do, we will bring it to your attention by placing a notice on experiencehouse.co, by sending you an email, and/or by some other means. Please review all updates, as once the Terms and Conditions have been updated your continued participation in a Experience House Co Program and/or use of the Services will constitute acceptance of the updated terms. If you don’t agree with the new Terms and Conditions, you are free to reject them; unfortunately, except as otherwise provided herein, that means you may no longer be able to use certain (or potentially all) of the Services.
2.1 General. Experience House Co provides travel programs of varying lengths, accommodations, and educational programing for remote workers, as well as programs not limited to remote workers (“Experience House Co Program” or “Program”), and other services such as remote job boards, as outlined on its website (https://www.experiencehouse.co). (For the sake of clarity, “Experience House Co Program” or “Program” as defined in this document includes twelve month programs, four month programs, six month programs, one month programs, other length programs that Experience House Co may provide, and special opportunities made available to some participants who have completed twelve, six, four, one, or other set length programs that Experience House Co may provide, sometimes referred to as Citizens programs or Global Access programs, and in some circumstances their guests.) Experience House Co also provides local experiences, side trips, community events, and other services for Experience House Co participants as outlined on its Marketplace website (https://www.experiencehouse.co) (“Marketplace Services”). (All of the above, as well as other services offered by Experience House Co, collectively referred to as “the Services”.) Experience House Co may organize and negotiate trip, housing, and program arrangements that are provided by independent third party providers (“Other Providers”). When provided by such Other Providers, Experience House Co acts only as an arranger, and all services provided in connection with, before, during or after a trip, including but not limited to housing and transportation, are provided, owned and operated by Other Providers, whose employees, facilities, vehicles or vessels, products and services are not subject to Experience House Co’s supervision or control. The Other Providers are solely responsible and liable for providing their respective products, provisions and services, unless otherwise specified. Experience House Co is not their agent and is not responsible for their actions or inaction. The responsibility of Experience House Co in connection with your Program is strictly limited. Experience House Co makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of the products and services provided by Experience House Co or any Other Provider and any transportation, tours, services, products or facilities provided by Other Providers.
2.2 Your Account. You may be required to sign up for an account, and select a password and user name (“Experience House Co User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Experience House Co User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.
2.3 Communications. You may receive communications from Experience House Co, including messages that Experience House Co sends you (for example, via email, phone call, SMS, and/or text message). BY SIGNING UP FOR THE PROGRAM OR USING THE SERVICES, YOU AGREE TO RECEIVE COMMUNICATIONS FROM Experience House Co, AND YOU REPRESENT AND WARRANT THAT EACH PERSON FOR WHOM YOU PROVIDE A WIRELESS PHONE NUMBER AND/OR EMAIL ADDRESS HAS CONSENTED TO RECEIVE COMMUNICATIONS FROM Experience House Co. By providing us with your wireless phone number, you confirm that you want Experience House Co to send you information we think may be of interest to you, which may include Experience House Co using automated dialing technology to text or call you at the wireless number you provided. You agree to indemnify and hold Experience House Co harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.
2.4 Disclaimer. Experience House Co and its designated travel program team members are not liable for, and you waive any claim for: (A) any damage to, or loss of, property or injury to, or death of, persons suffered during a Program, whether or not occasioned directly or indirectly by an act or omission of Experience House Co or any Other Provider, including but not limited to any latent or undisclosed defect in any aircraft, watercraft, vehicle, hotel, apartment, workspace or other service or property operated or provided by Experience House Co or any Other Provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by Experience House Co or the Other Providers, or any negligent or willful act or failure to act of Experience House Co or any Other Provider or of any other third party, or any laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by Acts of God, strikes, fire, flood, war, rebellion, conflict & unrest, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against Experience House Co and/or its designated travel program team members for any such loss, damage, injury, or death and assume the risk of Experience House Co’s negligence.
2.5 Activity Release. To the extent you engage in any activities in connection with the Program or any other Services, you acknowledge that you have voluntarily elected to participate in such activities. You further acknowledge and agree that the activities are voluntary recreational activities and that no officer, supervisor or other employee of Experience House Co is requiring you to engage in the activity. You are aware that there are risks and hazards associated with the activities and voluntarily assume all risk of loss, damage or injury to person or property which may arise from or is related to your engaging in the activities, whether such risk is known or unknown to you. You are agreeing to this release in lieu of executing additional waivers in connection with such activities, but agree that you may be required by Experience House Co or third parties to execute additional written waivers. The benefits of such waivers shall apply equally to Experience House Co and shall not limit the waivers or release herein. You hereby release Experience House Co and all entities associated with Experience House Co and agree not to sue or bring any proceeding against any of the same for any actions, claims or demands that you, your assignees, heirs, distributees, guardians and legal representatives now have or may hereafter have for injury or damages resulting from your engaging in the activities.
2.6 Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL Experience House Co BE LIABLE TO YOU, YOUR EMPLOYER, YOUR CLIENT(S) OR POTENTIAL CLIENT(S), YOUR GUESTS/VISITORS, OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE OR DELAYS, REGARDLESS OF WHETHER Experience House Co HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) ANY CHANGE IN YOUR EMPLOYMENT STATUS AS A RESULT OF PARTICIPATING, OR (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE AMOUNTS PAID BY YOU TO Experience House Co IN CONNECTION WITH THE PROGRAM OR THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM, OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU OR MAY ONLY APPLY TO YOU IN PART. In connection with your trip, Experience House Co shall not be liable to you for damages for emotional distress, mental suffering or psychological injury of any kind, under any circumstances.
2.7 Assumption of Risk. Experience House Co Programs travel to a large number of countries around the world. In joining Experience House Co, you agree to assume responsibility for your own safety, and you acknowledge that we cannot guarantee your safety at any time. Local conditions, including but not limited to infrastructure, road conditions, medical care, plumbing, agriculture, sanitation, building codes, safety, and security, may differ significantly from those found in the United States or your home country, as applicable. At any given moment there may be “trouble spots” in the world in terms of war, terrorism, conflict, unrest, crime, Acts of God, civil commotions, labor trouble, pandemics, and/or other potential sources of harm. The United States Department of State and other governmental and tourist organizations provide information on foreign countries, including details of local conditions in specific cities and countries according to such agency’s perception of risks to travelers. We strongly recommend you obtain and consider such information when making travel decisions. Experience House Co assumes no responsibility for gathering such information or providing it to you. In addition, by joining a Experience House Co program, you are acknowledging that an inherent risk of exposure to COVID-19 exists in any public place where people are present and you and any guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold Experience House Co liable for any illness, injury, death, and/or medical expenses.
2.8 Itinerary Changes. Experience House Co and the travel program team members reserve the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant or if they deem it necessary for the comfort, convenience, or safety of participants. Every reasonable effort will be made to operate Programs as planned, but alterations may still occur after final itineraries are sent.
3.1 General. Experience House Co reserves the right in its sole discretion to accept, decline to accept, or remove any participant or guest on a Experience House Co Program or any part thereof at any time. Experience House Co reserves the right to expel any participant from a trip or remove a participant from a vessel, vehicle, event, activity, workspace, or accommodations for any reason, including, but not limited to, lack of payment or if we deem it necessary for the comfort, convenience or safety of the other participants, including if your behavior is deemed to cause or be likely to cause danger to yourself or danger, distress or annoyance to other participants, if we reasonably determine your condition would adversely affect your health, safety or enjoyment, or that of other participants, or if we determine you have engaged in illegal actions. Experience House Co reserves the right to alert the police and/or local authorities if your behavior is deemed to cause or be likely to cause danger to yourself or other participants, if we reasonably determine your condition would adversely affect your health or safety or that of other participants. If we remove you from a trip in progress or remove you from a vessel, vehicle, event, activity, workspace, or accommodations, you will not be entitled to any refund, payment, compensation or credit of any kind for unused or missed services or costs incurred resulting from the termination of your participation and you will be responsible for that month’s fee in its entirety and your travel costs as you leave the Program.
3.2 Employment. Certain Experience House Co Programs are “remote work and travel” programs, and as such they have requirements related to your work situation. If your Experience House Co Program is a remote work and travel program, each participant shall be required to have work throughout the entirety of the Program and is solely and individually responsible for securing and maintaining a job that can be performed remotely throughout the duration of the Program. Freelancers, contractors, entrepreneurs, and people engaged in ongoing education may be eligible to join remote work and travel programs. In the event that a participant loses his or her job during remote work and travel program, he or she will be responsible for finding a new job and continuing to pay his or her monthly fees on time. The determination of whether your work fulfills the requirements of this section is within Experience House Co’s discretion.
3.3 Background Check. Experience House Co reserves the right to do background checks and to consider the results of said background checks in determining the eligibility of an applicant.
3.4 Documentation / Visas. Participants are responsible for obtaining any documents required for their participation in the trip, such as a valid passport, all visas, vaccination certificates, and any other documents. Failure to obtain documents does not negate the Terms and Conditions, and any extra costs incurred for rerouting due to travel without the necessary documents will be the participant’s responsibility. Experience House Co is not a legal advisor or a professional advisor and it does not provide guidance on visa processes.
3.5 Taxes and Other Charges. Participants are responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments, in their home country and associated with their participation in the Program or use of the Services, provided that Experience House Co may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. Experience House Co is not a tax advisor or a professional advisor and it does not provide tax guidance.
3.6 Illegal Activity. All participants are expected to abide by the laws in each country visited. If at any point during the Program you perform or engage in any illegal activity, Experience House Co is not responsible for legal ramifications of that action, and you may be removed from the Program at your own cost, and without refund to you. Experience House Co has no responsibility or obligation to notify participants of all applicable local laws.
4.1 The non-refundable and non-transferable deposit. To reserve your space on a Experience House Co Program a deposit or referred to as a down payment is required upon commitment to a specific itinerary and/or program. (For the purposes of these Payment Policies, payment for programs that require full payment upfront shall constitute a “deposit”.) The deposit can not be transferred to another person and it can not be transferred for use towards a different type of Experience House Co program. Barring the exceptions described in section 4.2 below the deposit is non-refundable and barring the exceptions described in section 4.3 below the deposit can not be transferred for use towards a different itinerary and/or program.
Note: Unwanted and unexpected circumstances can come up. When they do, we want you to be able to focus on what’s important.
4.2 Extreme Situations. In certain extreme situations, Experience House Co may waive its strict refund and transfer policies. Waiver of such policies is at Experience House Co’s sole discretion. Those situations are limited to the following:
Death of an immediate family member:
Prior to 1 week before the commencement of a Experience House Co Program, if a participant can no longer attend the Program due to the death of an immediate family member (spouse, parent, child, or sibling), the participant’s deposit can not be refunded. However, if a participant can no longer attend their program and sufficient notice is given to Experience House Co prior to the launch of the program, Experience House Co can refund up to 75% of the total amount at its discretion.
After commencement of a Experience House Co Program, if a participant needs to take a leave of absence due to the death of an immediate family member (spouse, parent, child, or sibling), the deposit will not become transferable or refundable, however, Experience House Co can refund up to 25% of the total amount at its discretion. If the Program is longer than 1 month, Experience House Co will not bill that participant for the second month until he or she is able to return to the Program. If a participant is unable to return, the participant will not be required to make additional payments for the remaining months in the Program; provided, however, that all unpaid bills outstanding prior to the leave of absence will still be due.
Personal injury or illness:
Please note that this personal injury or illness exception does not apply to medical situations resulting from a pre-existing condition of which the participant had knowledge of when they elected to participate in the Program.
Please also note that Experience House Co requires a signed note from the doctor treating the participant to confirm that the injury or illness precludes the participant from participating in the Program.
Prior to 1 week before the commencement of a Experience House Co Program, if a participant can no longer attend their current Program due to personal injury or illness which occurs before the Program, the participant’s deposit can not be refunded. However, if a participant can no longer attend their program and sufficient notice and proof is given to Experience House Co prior to the launch of the program, Experience House Co can refund up to 75% of the total amount at its discretion.
If a participant needs to take a leave of absence or leave early from their Experience House Co Program due to personal injury or illness that occurs during the Program, the deposit will not become transferable or refundable, however, Experience House Co can refund up to 25% of the total amount at its discretion. If the Program is longer than 1 month, Experience House Co will not bill that participant for the second month until he or she is able to return to the Program. If a participant is medically unable to return (and a substantiating doctor’s note is provided), the participant will not be required to make additional payments for the remaining months in the Program; provided, however, that all unpaid bills outstanding prior to the leave of absence will still be due.
4.3 Transferring deposit to be used towards a different itinerary or program.
Up to 61 days prior to the launch/departure date of your selected itinerary/program you may email contact@Experience House Co to request to transfer your deposit for use on another program of the same type and length for an additional fee of $250. Experience House Co reserves the right to decline transfer requests if space is not available on the program/itinerary to which you would like to transfer your deposit. You will only be charged the transfer fee if the transfer request is approved.
Between 60 days and 45 days prior to the launch/departure date of your selected itinerary/program you may email contact@Experience House Co to request to transfer your deposit for use on another program of the same type and length for an additional fee of $1,000. Experience House Co reserves the right to decline transfer requests if space is not available on the program/itinerary to which you would like to transfer your deposit. You will only be charged the transfer fee if the transfer request is approved.
Between 44 days and 8 days prior to the launch/departure date of your selected itinerary/program you may email contact@Experience House Co to request to transfer your deposit for use on another program of the same type and length for an additional fee of $1,500. Experience House Co reserves the right to decline transfer requests if space is not available on the program/itinerary to which you would like to transfer your deposit. You will only be charged the transfer fee if the transfer request is approved.
You can not transfer your deposit towards use on a different itinerary program within 7 days of the launch/departure date of your selected itinerary/program.
deposit discounts may or may not apply to a transfer.
4.4 Travel refunds. During the Program, no flight or other travel costs incurred by participants will be reimbursed by Experience House Co. Arriving late or leaving a Program in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Program. Experience House Co does not facilitate travel changes outside of the Transition Options that may be offered. Neither Experience House Co, nor its designated Travel Team members or affiliates, shall be liable for any cancellation penalty charged by an air carrier or other transportation provider, including but not limited to, any air carrier’s cancellation penalty related to the purchase of a non-refundable ticket to or from the city a participant is in prior to joining the Program or the city a participant is going to after leaving the Program.
Refunds are provided only for the reasons listed in these Terms. We will not provide refunds based on a threat of negative reviews or social media posts. We reserve all rights in law and equity to respond to and/or take action against reviews or social media posts that are false, misleading, libelous, harassing, abusive, obscene, vulgar, sexually explicit, or are inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic, or contain confidential information.
4.5 Invoices. Payments for certain Programs will be auto-charged via third party payment processors. For Destinations and One Month Programs full payment is required 30 days prior to the commencement date. For Twelve Month Programs, Six Month Programs, and Three Month Programs, monthly invoices will be sent out via email on the 21st of each month (or the following business day if the 21st falls over a weekend) and due the 1st of the following month. deposit invoices, Citizen invoices, travel invoices, as well as invoices for other additional services provided or facilitated by Experience House Co may be sent and due upon commitment to said service. Experience House Co utilizes third party billing platforms, including but not limited to paypal and Stripe, to send and track monthly invoices and to facilitate payments.
4.6 Add on charges. Incidentals and add-on charges (i.e. damages, visitors, events, other optional city specific offerings, etc.) will be invoiced as incurred or added to the next invoice or billed separately. Add on charges for events will be billed based on commitment to attend. If a participant commits to attending one of these additional events, the participant will be billed the associated event charge regardless of attendance.
4.7 Late Payments. Late payments are subject to a late fee of 3% of any amount outstanding 10 days after the invoice due date.
4.8 Payment Methods. Experience House Co accepts varying methods of payment depending on the specific product offering. Please refer to the product specific payment methods in the relevant section(s) below. Please see Section 4.10 of the Participant Terms and Conditions for more information about the third-parties we use for billing and payment processing. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, lender, credit card issuer or other provider of your chosen Payment Method. If we, through the Third Party Processors, do not receive payment from you, you agree to pay all amounts due upon demand.
4.9 Discounts & Promotions. Experience House Co, at its sole discretion, may offer discounts and/or promotions for certain products or offerings. Any discounts or promotions offered are non-transferable and their advertised timelines are strict. Experience House Co reserves the right to deny the usage of discount codes that are not used as instructed. (E.g. If a single participant uses a discount code for couples, Experience House Co will not honor that discount code.)
4.10 Billing. We use various third-parties for billing, payment processing, and financing options (“Third Party Processors”). The Third Party Processors use and store the financial information you provide, and the processing of payments and billing will be subject to the terms, conditions and privacy policies of the Third Party Processors in addition to these Terms and Conditions. We are not responsible for error by the Third Party Processors. By choosing to participate in a Experience House Co Program, you agree to pay us, through Third Party Processors, all charges at the prices then in effect for the Program in accordance with the applicable payment terms and you authorize us, through the Third Party Processors, to charge your chosen payment provider (“Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Third Party Processors make even if it has already requested or received payment.
4.11 Recurring Billing. You acknowledge that Experience House Co Programs may have an initial and recurring payment feature and you accept responsibility for all recurring charges. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, EMAIL contact@Experience House Co (If you’re terminating authorization because of an early departure, along with notifying contact@Experience House Co, please also follow the early departure instructions in Experience House Co’s Payment Policies.) Your continued participation in the Program or use of the Services reaffirms that we are authorized to charge your Payment Method. We may submit those charges for payment and you will be responsible for such charges. We do not waive our right to seek payment directly from you, and we reserve the right to enlist a third party to seek collections, should we deem such action necessary.
Note: Currently, monthly invoices are generated and participants self-initiate payment. However, for deposits paid on a payment plan, we may utilize recurring billing to collect the agreed upon amount.
4.12 Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE BILLING INFORMATION. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING INFORMATION CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE SENT TO PAYMENTS@experiencehouse.co. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU YOUR MONTHLY FEES UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE AND/OR IN Experience House Co’S PAYMENT POLICIES.
4.13 Cost. The cost to participate in Experience House will be as listed on the relevant program page on the Experience House Co website. Note that prices are subject to change.
4.14 Payment. Experience House costs are split into two payments, a deposit and the remaining program payment. The deposit is due upon commitment and payable only by credit card. The remaining program payment will be charged to the same method of payment thirty (30) days prior to the program commencing. In some limited circumstances, a discount may be available if the entire Experience House payment is made at once or as described in section 2.5 above. Other than the initial deposit, all Experience House payments are fully refundable if a participant chooses to cancel for any reason until 30 days prior to program launch. Participants must provide written confirmation via email to contact@Experience House Co to cancel. Within 30 days of the program start date, all Experience House payments are non-refundable and non-transferable except as described in sections 4.1 and 4.2 above.
4.15 Included in cost. Accommodations; common workspace; meals prepared twice per day by either a hired chef or participants in the program; sufficient wifi upgrades and hot spots; carrier vans for transportation to group outings or airports; certain activities and events, from time to time during a Program, which may be planned at Experience House Co’s discretion.
6.16 Not included in cost. Airfare, passport, visa, and permit expenses; travel insurance; medical expenses and immunizations; personal expenses such as additional food and beverage (alcoholic or otherwise), taxies or other personal transportation, laundry, telephone calls, SIM cards, additional activities and events, and any other items not specifically noted as included.
4.17 Early departure. Due to the short nature of Experience House, no refunds will be provided for participants that depart the program early.
4.18 Cancellation or postponement due to COVID-19. If Experience House Co postpones or cancels a Experience House program 30 days prior to its commencement due to safety or travel concerns related to COVID-19 Experience House Co will provide participants with a full refund of monies paid to Experience House Co. If Experience House Co postpones or cancels a Experience House program 15 days prior to its commencement due to safety or travel concerns related to COVID-19 Experience House Co will provide participants with a 75% refund of monies paid to Experience House Co. However, Experience House Co will not reimburse participants for expenditures that have been made on flights or other travel to or from Experience House.
5.1 Health Requirements. By registering for a Experience House Co Program and/or using the Services, you certify that you do not have any mental, physical, or other condition or disability that would create a hazard for yourself or other participants. Participants must be in good physical and mental health. Any condition (physical or mental), diet, or treatment requiring special attention must be reported in writing in the Personal Information Survey to take place at the beginning of the on-boarding process. Experience House Co encourages participants to consult a doctor for specific medical advice related to any activities or destinations. Experience House Co reserves the right to request that a participant obtain medical consent prior to departure as a condition of participation, and/or after a trip has begun as a condition of continued participation, should Experience House Co deem it necessary to do so.
5.2 Medical Authorization and Coverage. During your Program, the availability of medical care may be limited or delayed. You acknowledge that all or part of your Program may be in areas where medical care and evacuation may not be available. In the event a participant becomes sufficiently incapacitated as to be unable to direct his or her own care, there is no one on the trip who can direct the participant’s care, and Experience House Co is unable or does not have time to contact a participant’s emergency contact, the participant, by agreeing to these Terms and Conditions, authorizes any medical treatment deemed necessary in the event of any injury or illness while participating in the activity including, but not limited to, calling an ambulance, X-ray, examination, anesthetic, medical or surgical diagnosis, or treatment and hospital care which is deemed advisable by, and is to be rendered under the general or specific supervision of a licensed physician deemed competent to render the necessary care. In addition, by agreeing to these Terms and Conditions participant certifies that he or she has medical insurance which will cover personal accidents, medical expenses, medical evacuation, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the participant, or that in the absence of this medical insurance coverage, the participant agrees to pay all costs of rescue and/or medical services as may be incurred on the participant’s behalf.
5.3 Emergency Contact. Experience House Co reserves the right to contact your stated emergency contact for any reason related to your health or safety.
6.1 License Grant. Experience House Co reserves the right to take photographs and video during your trip. By traveling with us, you grant to us the absolute and irrevocable right and unrestricted permission to use and publish your image, or likeness, without compensation, for commercial, advertising, editorial, or any other purpose; and in any manner and medium, whether now known or hereafter devised; and to alter and composite the same without restriction and without your inspection or approval. You hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of your image or likeness.
6.2 Representations and Warranties. Photographs and video of your trip may be submitted to us by you or by third parties such as (but not limited to) other travelers, tour guides, crew, or staff members. By submitting such photographs or video, the party making the submission is representing and warranting (a) that the photo is their original work created solely by themselves and does not infringe the intellectual property rights of any party; (b) that they have obtained any and all necessary releases from subjects depicted in said original work; (c) that they grant to us a worldwide, royalty-free, perpetual, transferable, irrevocable, non-exclusive and fully sublicensable right and license to use, in any and all media whether now known or hereafter devised, in perpetuity, anywhere in the world, with the right to make any and all commercial or other uses thereof, including without limitation, reproducing, editing, modifying, adapting, publishing, displaying publicly, creating derivative works from, incorporating into other works or modifying the photo and (d) that they hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of any photo submitted.
6.3 Social Media. Additionally, by joining a Experience House Co Program and/or using the Services, you grant Experience House Co a royalty-free irrevocable license to re-post or use for any purpose, any image or video including the #jointheherd the #N6 or any written content (blog posts and articles) regarding Experience House Co that you post on the internet and/or social media. We will always provide attribution. If you do not want to grant this specific right to Experience House Co, please opt out by contacting: contact@Experience House Co
Note: In plain English, paragraph 6.3 doesn’t mean that Experience House Co will “own” the content going forward. As the author of the content, you’ll still own it and you can do with it what you want. What paragraph 6.3 creates (unless you opt out) is an irrevocable (no take-backs!), royalty free (no compensation will be provided), right to use the content. We LOVE the content our participants post during their Experience House Co experiences and we reserve the rights mentioned above because it allows us to share your amazing photos, videos, and written content with a wider audience without going through the cumbersome process of asking for permission each and every time.
7.1 Time Limitation for Legal Action. Any claim or legal action whether based on contract, tort, statutory, constitutional or other legal rights, including without limitation bodily injury, illness to or death of a passenger, alleged violations of civil rights, discrimination, consumer or privacy laws, or other statutory, constitutional or legal rights, or for any losses, damages or expenses relating to or in any way arising out of or connected with the Program or Services, or against Experience House Co must be commenced within one (1) year from the date of injury, illness or death or the date the incident giving rise to the claim occurred or else shall be irrevocably waived, notwithstanding any provision or law of any state or country or international convention to the contrary.
Note: These next few clauses govern your options should you want to make a claim against us. (Your safety and enjoyment are top priorities, so we hope it doesn’t come to this.)
PLEASE READ THE FOLLOWING ARBITRATION PROVISION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH Experience House Co AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
7.2 Agreement to Arbitrate. You agree that any claim or dispute whether based on contract, tort, statutory, constitutional or other legal rights, including without limitation bodily injury, illness to or death of a passenger, alleged violations of civil rights, discrimination, consumer or privacy laws, or other statutory, constitutional or legal rights, or for any losses, damages or expenses relating to or in any way arising out of or connected with your Program, the Services, or against Experience House Co, with the sole exception of claims brought and litigated in small claims court, shall be referred to and resolved exclusively by binding arbitration to be administered in the English language, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction.
i. Arbitration Fees. The JAMS rules will govern payment of all arbitration fees. Experience House Co will pay all arbitration filing fees and arbitrator’s costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law.
ii. Small Claims Court. Either you or Experience House Co may assert claims, if they qualify, in small claims court in Wilmington, Delaware or any United States county where you work or live.
iii. Opt Out. You have the right to opt out of the provisions of this section by sending written notice of your decision to opt out to the following address: Experience House Co LLC 11029 Paradise Blvd, Treasure Island Fl. 33706 USA, postmarked within 30 days of first accepting these Terms and Conditions. You must include (1) your name and residence address; (2) the email address and/or telephone number associated with your account; and (3) a clear statement that you want to opt out of these Terms and Conditions’ arbitration agreement.
iv. Exclusive Venue. The arbitration shall be held in Tampa, Florida to the exclusion of any other forum, regardless of where the claim arose, and you consent to jurisdiction and waive any objections to arbitration proceeding in Tampa, Florida. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract and the arbitration agreement, including but not limited to any claim that all or any part of these Terms and Conditions are void or voidable. Any action to enforce the arbitrator’s decision shall be brought in the state or federal courts in Tampa, Florida. In the event the arbitration provision is deemed unenforceable by an arbitrator or court of competent jurisdiction for any reason or if you send the opt-out notice mentioned above, then and only then, the provisions of section 7.4 below governing forum shall exclusively apply to any lawsuit involving claims described in this subsection.
v. Deposition. You and Experience House Co further agree to permit the taking of a deposition under oath of the participant asserting the claim, or for whose benefit the claim is asserted, in any such arbitration.
7.3 Waiver of Jury Trial. Neither party will have the right to a jury trial or to engage in pre-arbitration discovery, except as provided in the applicable arbitration rules and herein, or otherwise to litigate the claim in any court. You and Experience House Co are instead choosing to have claims and disputes resolved by arbitration. The arbitrator’s decision will be final and binding. Other rights that you or we would have in court also may not be available in arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Experience House Co over whether to vacate or enforce an arbitration award, YOU AND Experience House Co WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
7.4 Forum and Choice of Law. Any and all claims or disputes relating to or in any way arising out of or connected with this contract the Program or the Services against Experience House Co and not subject to arbitration under the language above shall be litigated, if at all, in and before the courts of the State of Delaware, U.S.A., to the exclusion of the courts of any other state and country. Any claim or dispute relating to, arising out of or connected with your Program, the Services, and provision of services other than on a vessel, whether subject to arbitration or otherwise, shall be governed by the laws of the state of Delaware without regard to conflict of law principles. Any claim or dispute relating to, arising out of or connected with any vessels, whether subject to arbitration or otherwise, shall be governed by the general maritime law of the United States, and if not inconsistent, the laws of the state of Delaware without regard to conflicts of law principles.
7.5 Class Action Waiver. THESE TERMS AND CONDITIONS PROVIDE FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH INDIVIDUAL LEGAL ACTION OR ARBITRATION ON YOUR OWN BEHALF INSTEAD OF THROUGH ANY CLASS OR REPRESENTATIVE ACTION. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, YOU AGREE THAT ANY ARBITRATION OR LAWSUIT AGAINST US WHATSOEVER SHALL BE LITIGATED BY A PARTICIPANT INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND EACH PARTICIPANT EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING PARTICIPANT TO PARTICIPATE IN A CLASS ACTION. If a claim is subject to arbitration under the arbitration clause above, the arbitrator shall have no authority to arbitrate claims on a class action basis. Each participant agrees that this class action waiver shall not be severable under any circumstances from the arbitration clause set forth in the arbitration above, and if for any reason this class action waiver is unenforceable as to any particular claim, then and only then such claim shall not be subject to arbitration.
7.6 Indemnification. If requested by Experience House Co, you will defend, indemnify, and hold harmless Experience House Co from and against any and all claims, losses, expenses, demands, or liabilities, including attorneys’ fees and costs, incurred by Experience House Co in connection with any claim by a third party arising out of or in any way related to: (1) your use of accommodations or workspace provided for you, or your actions during a Experience House Co event; (2) your violation or alleged violation of these Terms and Conditions or your violation or alleged violation of any applicable law; (3) your infringement or alleged infringement of any intellectual property or other right of any other person or entity; or (4) any dispute between you and an Other Provider. You must not settle any such claim or matter without the prior written consent of Experience House Co. Experience House Co reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you further agree that you will cooperate fully in the defense of any such claims. Both you and Experience House Co acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms and Conditions, Experience House Co’s officers, directors, employees and independent contractors (“Personnel”) are third party beneficiaries of these Terms and Conditions, and that upon your acceptance of these Terms and Conditions, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as the third party beneficiary hereof.
8.1 Severability. If it turns out that any part of these Terms and Conditions are invalid, void, or unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary and shall not affect any other terms or negate the validity of the rest of this agreement, which shall remain in full force and effect.
8.2 Entire Agreement. These terms, any and all language directly linked to within these terms, and any official Experience House Co policies and waivers (e.g. the Code of Conduct, Experience House Co’s Payment Policies, Experience House Co’s Activity Waiver, and Experience House Co’s Travel, Accommodation, Workspace, and Tech Policies), constitute the entire and exclusive agreement between you and Experience House Co relating to the subject matter of these Terms and Conditions, and these Terms and Conditions supersede all prior or contemporaneous communications or proposals relating to the subject matter of these Terms and Conditions.
8.3 Assignment. You cannot assign, transfer or sublicense these Terms and Conditions, or your acceptance into a Experience House Co Program, or any accommodations, workspace seats, or services provided as part of a Experience House Co Program, without first obtaining our consent. We may assign, transfer, or delegate any of our rights and obligations without consent. You hereby acknowledge and agree that these Terms and Conditions do not create any agency, partnership, joint venture, or employment relationship between you and Experience House Co, and neither party has any authority to bind the other in any respect.
8.4 Confidential Information. Throughout the course of your participation in a Experience House Co Program or while using the Services, you may be exposed to information, Experience House Co vendors, Other Providers, documents, trade secrets, processes, and procedures that are confidential, proprietary to, and/or the intellectual property of Experience House Co (collectively “Confidential Information”). You hereby agree that you will not: (i) collect and/or copy Confidential Information for any use outside of the enjoyment of your Experience House Co trip; (ii) disseminate or publish Confidential Information; or, (iii) use Confidential Information to harm or compete with Experience House Co.
8.5 Force Majeure. Sometimes things come up that are outside of our control. You acknowledge and agree that we are excused from any delay and will not liable for any failure to perform any of our obligations stated in these Terms and Conditions if the failure is caused by something that is reasonably beyond our control, including but not limited to, war, earthquakes, fire, flood, explosions, terrorist attacks, government action, or extreme weather.
8.6 Waiver. If we do not enforce any part of these Terms and Conditions, it shall not be deemed a waiver of any further rights hereunder, and does not mean we give up the right to later enforce that part or any other part. In order for any waiver of compliance with these Terms and Conditions to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.
8.7 Travel Insurance. You must have adequate travel insurance in order to participate in a Experience House Co Program. Experience House Co may provide information about insurance options and references to trusted insurance partners during onboarding, however, you alone are responsible for securing said insurance and Experience House Co may or may not require you to present proof of said insurance.
8.8 Weapons. No weapons are allowed on Experience House Co programs, including at Experience House Co accommodations, workspaces, or any experiences.
9.1 Cancellations; Prior to Departure. Experience House Co reserves the right to cancel any Program that has not yet departed because of inadequate enrollment or any other reason that makes the Program economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If a Program is canceled prior to departure, Experience House Co will provide participants with a full refund of monies paid to Experience House Co; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the Program as planned, in which case Experience House Co will provide a refund of all monies paid in excess of the stated deposit amount for that program, and, at Experience House Co’s option, provide participants with a refund and/or credit toward a future Experience House Co equivalent to any remaining monies paid to Experience House Co. Except as outlined above when Experience House Co cancels a Program prior to departure, Experience House Co has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled Program or for any additional arrangements should participants embark prior to the scheduled group departure date.
9.2 Cancellations; In Progress. Experience House Co also reserves the right to cancel any Program in progress because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Experience House Co cancels a Program in progress, participants will receive a prorated refund of their deposit and a prorated refund of fees paid for the month of cancellation and any prepaid months. All other monthly fees paid prior to the month of cancellation will not be refunded. Except as outlined above when Experience House Co cancels a Program in progress, Experience House Co has no responsibility for any expenses, including any non-refundable expenses incurred by participants in preparing for a cancelled Program or for any additional arrangements should participants embark prior to the scheduled group departure date.
Experience House Co will endeavor to keep your fees consistent for the duration of a Program, however, market factors may require Experience House Co to change the cost of its products from time to time. As such, Experience House Co reserves the right to increase the monthly fees for its Programs at any time. Customers shall be provided with at least sixty (60) days notice of any such increase, and potential increases shall not exceed 5% of the stated price upon initial deposit.
Note: Hooray! You made it to the end! Remember, by submitting your deposit or down payment for any of our Programs and services, you are accepting these terms and conditions. If you skipped to the bottom, you should go back and read!